What does a customer data platform have to offer?
Program Enrollment
Easily integrate customer data into our system through various means, including registration forms, file imports, web customer panels, or during a customer’s first transaction with their card. Our program offers a range of member identification methods, from virtual and plastic cards to seamless integration with POS systems, e-commerce accounts, and wallet passes.
Complete and complex customer view
Get insight into customer data from diverse sources, encompassing personal details, transactional records spanning POS, e-commerce, and mobile platforms, survey insights, NPS outcomes, response rates, and external data imports. This valuable dataset fuels segmentation and targeting capabilities.
Furthermore get access to manual modification through a wide selection of possible actions such as registering a customer, blocking/unblocking/exchanging a card, assigning a card to the person, and many more, which can help you quickly resolve any customer’s problem regarding the program.
Surveys
Craft entirely customizable surveys in a variety of formats, including text-based, single or multiple-choice, yes/no, rating scale, and image selection (where customers pick from a selection of images). With the flexibility to choose and manage the distribution method, you have complete control. Survey data is linked to the customer’s account, empowering businesses to collect valuable feedback and insights from their loyal program members.
Loyalty Promotion Platform
Efficiently manage point accumulation and redemption, customize the point-earning process with engaging gamification, and seamlessly integrate your mobile app for valuable data collection. Plus, establish effective member communication and create convenient wallet passes.